Competitive Advantage

What makes Sigma different from other Business Process Outsourcers

Industry Leading Quality

Industry Leading Quality

  • Many years of credit management and customer service experience
  • Entrepreneurial spirit that encourages innovation and imagination
  • Passion for customer centricity and people management
  • Management team headhunted from industry leaders
Flexible Engagement Models

Flexible Engagement Models

  • Personalised business models for each business partner
  • Traditional best practices adapted to modern landscapes
  • Flexible, adaptable & cost effective commercial formats
  • Scalable workforces, overflow and peak capacity solution
World-Class Standards

World-Class Standards

  • Workforce with many years experience
  • Industry oriented training with fully accredited training professionals
  • Accurate forecasting and work force management expertise
  • Bespoke performance MI and real time reporting

 
 
Operational Excellence

Operational Excellence

  • Trusted by leading brands in heavily regulated verticals
  • Ability to deliver tangible return over investments
  • Robust governance & client relationship management
  • Excellent customer contact quality & C-Sat standards
Enabling Technology

Enabling Technology

  • State-of-the-art multichannel & CRM infrastructure
  • Highly redundant and responsive
  • 'Plug & Play' services 'Any time, any place, any process'
  • Contact centre setups within 6 weeks of agreement
Certification and Compliance

Certification and Compliance