About the Group

Sigma is a subsidiary of Sanclare Financial (Pty) Ltd and part of South African Business Process Outsourcer, the Digicall Group.

“Sigma is an ambitious, ethical and supportive outsource partner with a special focus on credit management. Our goal is to be a successful world-class business and an employer of choice”

Sigma SA (Pty) Ltd, a subsidiary of Digicall Solutions (Pty) Ltd, partners with corporate clients in the consumer finance sector to deliver bespoke call centre-based offshoring solutions, throughout the customer life cycle.

Digicall Solutions (Pty) Ltd was established in 2003 as a solutions partner of choice in the South African financial services and insurance industries. Today, the Digicall Group operates throughout various industries, have over 1 500 employees with offices in South Africa, United Kingdom and Australia.

The Digicall Group companies include Digicall Solutions (Pty) Ltd, Sanclare Financial (Pty) Ltd, Sigma SA (Pty) Ltd, Nova Human Capital Solutions (Pty) Ltd, Digicall Assist (Pty)Ltd and iSmart.

The Digicall Group subscribes to a philosophy of transparency, accountability, integrity, excellence and innovation in all our various business dealings. We turn ordinary companies into extraordinary performers, delivering strong and consistent shareholder returns in the process. Our business models, which focus on administration and customer service, are constantly improved upon to continuously provide world class service that adds real value to our clients’ businesses.

Sigma originally started life as a contingency debt recovery operation and opened its doors in January 2011 with just 20 FTE. In September 2011, senior management sought additional investment to help grow the business and Cyrus Capital LP became a major shareholder with an interest in utilising Sigma as a servicing vehicle for debt purchase portfolios. In December of the same year, Sigma won its first debt purchase contract with a major financial services organisation and grew its business to 50 FTE. By February 2012, Sigma had added a number of ‘blue chip’ businesses to its contingency client roster and this helped the business to grow to 120 FTE. Further growth continued with the addition of a number of other significant contingency debt recovery clients and debt purchase portfolios and in March 2013, Sigma acquired Commercial Credit Services Group (CCSG), a debt recovery business with over 30 years industry experience and a significant energy utility client base. The acquisition brought with it another 120 FTE who migrated from CCSG’s offices in Bromsgrove to Sigma’s offices in Redditch in August 2013.

By August 2014, Sigma had taken the decision to place greater focus on its ‘White Label’ services and in a little over 12 months, this area of its business had grown significantly with well over two thirds of its 400 FTE directly engaged in the provision of these services.

In November 2015, the decision was taken to focus Sigma’s service offering entirely on its ‘White Label’ business with services including:

  • consumer and commercial early arrears debt recovery calls (both ‘white label’ and in Sigma’s name)
  • direct debit re-assessment campaigns
  • customer service calls
  • complaint and query handling calls
  • ad-hoc inbound and outbound dialling campaigns

In January 2016, The Sigma Group was acquired by Sanclare Financial (Pty) Ltd, the UK subsidiary of the South African based Business Process Outsourcer, Digicall Group. The acquisition makes Sigma part of a £50m turnover group and helps strengthen Sigma’s service offering, enabling the provision of offshoring solutions for clients.